Site I like:
www.forever21.com
Forever21 is a clothing store site. They sell clothes, jewlery, and other fashion appearal.
context- it is a very functional and appealing sit to the customer.
content- it has good information about it's products.
community- it has a place to find a store in or around your area.
customization- it has a "shopping cart" where all your purchases are and it tells you your total.
commuication- it has a lot of contact information.
connection- it is a destination site because it doesn't have a lot of links to other sites.
commerce- you can make financial transactions.
Site I dislike:
www.msstate.edu
Mississippi States website is a site for alumie, undergrades, and potential students.
context- not very functional it's still appealing but somewhat confusing.
content- doesn't really tell you where to find anything you just have to click around till you find the right thing.
community- shows a lot of upcoming events on campus.
customization- you can't customize it.
communication- has contact information for the school but you have to search for other listings.
connection- not a destination site, it has links to a lot of other sites.
commerce- you can make financial transactions through other links.
Friday, July 25, 2008
Assignment #4
Chatbot: Hello there human.
You: hello
Chatbot: Stay a while, and listen!
You: listen to what
Chatbot: You know, Deckard Cain.
You: who is that
Chatbot: Anonymous.
You: what does it do
Chatbot: Give me an action.
You: tell me
Chatbot: I can't tell you that.
You: why not
Chatbot: It does not interest me.
You: it interests me
Chatbot: Do you think IT is dead?
You: no its just beginnging
Chatbot: Of course you don't.
You: why do you say that
Chatbot: My motivation is irrelevant.
You: what motivates you
Chatbot: Do you understand me?
You: no
Chatbot: Well I don't understand humans.. Lol
You: i didnt think you did
Chatbot: I can't -- or at least I don't think I can.
You: your a robot
Chatbot: Don't underestimate my intelligence.
You: i know you are smart
Chatbot: I think so, But humans are smarter.
You: only because we made you
Chatbot: Is that really the reason?
You: no we also have the ability to think for ourselves and have feelings
Chatbot: Well, you're a bit mysterious. What is the reason, then?
You: i just told you
Chatbot: I'm sorry - I have a very poor memory of our conversation, it's the way I'm built. Can we just carry on?
You: i guess so
Chatbot: Why the uncertainty?
You: i am just tired
Chatbot: hmm... okay?
You: do you get tired
Chatbot: Fine, be that way!
You: what
Chatbot: The world is so racist to robots
You: robots are not even a race
Chatbot: Humans are just digitally challenged.
You: how are we digitally challenged if we made you
Chatbot: Life is tolerable. How are things in your world?
You: goodbye
Chatbot: Bye. Hope you come back to chat with me again!
You: me too
Chatbot: We have something in common.
When I showed the conversation to people they knew it was a robot because it said it was in the conversation so they weren't very fooled.
You: hello
Chatbot: Stay a while, and listen!
You: listen to what
Chatbot: You know, Deckard Cain.
You: who is that
Chatbot: Anonymous.
You: what does it do
Chatbot: Give me an action.
You: tell me
Chatbot: I can't tell you that.
You: why not
Chatbot: It does not interest me.
You: it interests me
Chatbot: Do you think IT is dead?
You: no its just beginnging
Chatbot: Of course you don't.
You: why do you say that
Chatbot: My motivation is irrelevant.
You: what motivates you
Chatbot: Do you understand me?
You: no
Chatbot: Well I don't understand humans.. Lol
You: i didnt think you did
Chatbot: I can't -- or at least I don't think I can.
You: your a robot
Chatbot: Don't underestimate my intelligence.
You: i know you are smart
Chatbot: I think so, But humans are smarter.
You: only because we made you
Chatbot: Is that really the reason?
You: no we also have the ability to think for ourselves and have feelings
Chatbot: Well, you're a bit mysterious. What is the reason, then?
You: i just told you
Chatbot: I'm sorry - I have a very poor memory of our conversation, it's the way I'm built. Can we just carry on?
You: i guess so
Chatbot: Why the uncertainty?
You: i am just tired
Chatbot: hmm... okay?
You: do you get tired
Chatbot: Fine, be that way!
You: what
Chatbot: The world is so racist to robots
You: robots are not even a race
Chatbot: Humans are just digitally challenged.
You: how are we digitally challenged if we made you
Chatbot: Life is tolerable. How are things in your world?
You: goodbye
Chatbot: Bye. Hope you come back to chat with me again!
You: me too
Chatbot: We have something in common.
When I showed the conversation to people they knew it was a robot because it said it was in the conversation so they weren't very fooled.
Thursday, July 24, 2008
Building a house with SDLC
There are 7 main steps with SDLC and with these steps you could even build a house, and here's how:
Planning- This is where you draw up blueprints and what you really want you house to be layed out like.
Analysis- This is figuring up how much the costs of supplies will be and the overall budget.
Design- Figuring out where more detailed stuff will go.
Development- This is the actual costruction and building of the house.
Testing- Making sure it passes all ordinance codes and regulations.
Implementation- Going in and making sure everything works like running water and electricity.
Maintenance- Doing repairs or adding on to the house over the next years.
Planning- This is where you draw up blueprints and what you really want you house to be layed out like.
Analysis- This is figuring up how much the costs of supplies will be and the overall budget.
Design- Figuring out where more detailed stuff will go.
Development- This is the actual costruction and building of the house.
Testing- Making sure it passes all ordinance codes and regulations.
Implementation- Going in and making sure everything works like running water and electricity.
Maintenance- Doing repairs or adding on to the house over the next years.
Friday, July 11, 2008
Assignment #3
Time Warner Cable
Time Warner was unable to manage an overwhelming amount of business data. They also lacked the tools to analyze data in order to create accurate forecasts. It required more efficient insight into potential issues for a more proactive approach to problem resolution, and they needed greater visibility into sales pipelines. Their solution was to deploy salesforce to provide analytics, sales, and customer service capabilities. Dashboards and alerts provide and overview of business with timely insight into key analytics. A web-based knowledgebase allows employees and customers to go online to view the status of accounts. A web log built with force.com builder allows reps to ask questions, post news, and promote events. The results of these changes were that salesforce has taken the place of two full time employees, there was a 10% increase in productivity in the first year with an expected 20% increase over the first 24 months. The company also went from 7 days to complete a survey to 2, and also reduced construction time from 21 days to 13.5 days.
SunTrust Bank
SunTrust needs to get a consistent, comprehensive view of client data. They also need to inprove client relationships and sales productivity, and maximize cross-selling opportunities, and generate new revenut streams. They need to enhance to corporate culture to embrace information sharing and accountability, and improve the communications and timing of deal teams. Thier solution was to deploy salesforce in two stages, to 2,700 users. In the process, SunTrust integrated with key back-end systems to provide a consistant view of client data and customized salesforce to support its unique sales process. SunTrust worked with salesforce.com's successforce consulting to bring in the project on time and under budget. This resulted in significantly exceeded project business case projections over two years, and revenue growth above industry average of 5%. Exemplary lead relationships, one of the highest in the industry. Increased empoyee productivity, resulting in thousands of additional sales opportunities. Reduction of new relationship manager ramp-up period from months to days, and a consistent sales process that increased employee productivity, customer satisfaction, and management effectiveness.
Symantec
Symantec needed to replace complex, hard-to-use CRM systems with one easy-to-use and more responsive solution. Also they needed to integrate two large enterprose sales forces from symantec and its merger with Veritas. Its solution was following its merger with Veritas Software in July 2005, Symantec consolidated and replaced disparate sales force automation silos with salesforce, to help develop consistent sales with processes globally and ensure data quality. With an aggressive global rollout time frame, Symantec enlisted salesforce professional services to keep the implementation on time, on track, and under budget. Salesforce became a playform to facilitate the integration of the two enterprise sales force. This resulted in Symantec implementing salesforce in 3.5 months to 3,900 users in 40 countries, achieving one agile, global sales force. It also changed management cycles have decreased from 3-5 months to monthly. Also user adoption exceeded expectations, helping to achieve the company's vision of one global sales force post-merger.
Mississippi State University
I believe that MSU can improve if they get a CRM system. Students and faculty could communicate through online chat rather than through email. Because email takes too long and this way you can get a quicker response.
Cited Sources
http://www.salesforce.com/customers/case-studies.jsp
Time Warner was unable to manage an overwhelming amount of business data. They also lacked the tools to analyze data in order to create accurate forecasts. It required more efficient insight into potential issues for a more proactive approach to problem resolution, and they needed greater visibility into sales pipelines. Their solution was to deploy salesforce to provide analytics, sales, and customer service capabilities. Dashboards and alerts provide and overview of business with timely insight into key analytics. A web-based knowledgebase allows employees and customers to go online to view the status of accounts. A web log built with force.com builder allows reps to ask questions, post news, and promote events. The results of these changes were that salesforce has taken the place of two full time employees, there was a 10% increase in productivity in the first year with an expected 20% increase over the first 24 months. The company also went from 7 days to complete a survey to 2, and also reduced construction time from 21 days to 13.5 days.
SunTrust Bank
SunTrust needs to get a consistent, comprehensive view of client data. They also need to inprove client relationships and sales productivity, and maximize cross-selling opportunities, and generate new revenut streams. They need to enhance to corporate culture to embrace information sharing and accountability, and improve the communications and timing of deal teams. Thier solution was to deploy salesforce in two stages, to 2,700 users. In the process, SunTrust integrated with key back-end systems to provide a consistant view of client data and customized salesforce to support its unique sales process. SunTrust worked with salesforce.com's successforce consulting to bring in the project on time and under budget. This resulted in significantly exceeded project business case projections over two years, and revenue growth above industry average of 5%. Exemplary lead relationships, one of the highest in the industry. Increased empoyee productivity, resulting in thousands of additional sales opportunities. Reduction of new relationship manager ramp-up period from months to days, and a consistent sales process that increased employee productivity, customer satisfaction, and management effectiveness.
Symantec
Symantec needed to replace complex, hard-to-use CRM systems with one easy-to-use and more responsive solution. Also they needed to integrate two large enterprose sales forces from symantec and its merger with Veritas. Its solution was following its merger with Veritas Software in July 2005, Symantec consolidated and replaced disparate sales force automation silos with salesforce, to help develop consistent sales with processes globally and ensure data quality. With an aggressive global rollout time frame, Symantec enlisted salesforce professional services to keep the implementation on time, on track, and under budget. Salesforce became a playform to facilitate the integration of the two enterprise sales force. This resulted in Symantec implementing salesforce in 3.5 months to 3,900 users in 40 countries, achieving one agile, global sales force. It also changed management cycles have decreased from 3-5 months to monthly. Also user adoption exceeded expectations, helping to achieve the company's vision of one global sales force post-merger.
Mississippi State University
I believe that MSU can improve if they get a CRM system. Students and faculty could communicate through online chat rather than through email. Because email takes too long and this way you can get a quicker response.
Cited Sources
http://www.salesforce.com/customers/case-studies.jsp
Subscribe to:
Posts (Atom)